Shipping is typically completed with UPS unless special instructions have been provided. Larger shipments may be shipped via UPS Freight or Ohio Pitt, or other freight carrier. All shipments must be prepaid - No COD will be accepted.
Most orders placed by 11:00 am will be shipped out same day. Most orders placed after a11:00 am may not be shipped out till the following day.
Custom orders like cargo nets and rope ladders may not ship for up to 14 days. Please call if you have any questions or need a quicker shipment on a custom made item - Rush Charges Will Apply.
Merchandise Return Policy
Merchandise in its original condition may be returned for credit within thirty (30) days of receipt of material.
A restocking fee of 15% plus shipping fees will apply.
No Freight collect or COD shipments will be accepted.
Unauthorized returns will be returned at the shipper's expense. To receive an RA# please call (877) 206-8967. RA# must be printed on the return label.
Custom ordered materials, custom manufactured lanyards or hardware and materials (rope, webbing, cable, etc.) cut to custom lengths are not returnable.